Support

Support is the entry point for help resources and customer assistance. It provides access to self-serve documentation and a structured path to contact support when an issue requires escalation.

• Click Support in the sidebar to open the Support page in the main content area.

• Support remains available regardless of the page you were previously viewing.

• The Support page provides links to user documentation and common how-to articles.

• Selecting an article opens the relevant documentation page in the support viewer or external help center (as implemented).

• The Support page provides a ticket/contact form for issues that cannot be resolved via documentation.

• Ticket categories and required fields are displayed before submission.

• Issue summary and steps to reproduce (what you did, what you expected, what happened).

• Timestamp of the incident and the relevant Events Log entry (if available).

• Any displayed error message/code and affected page (Portfolio, Market, Funds, etc.).

• After submission, the ticket is assigned a reference (as displayed) and appears in your support history if available.

• Updates are delivered via the configured notification channels (in-app/email) if enabled.